There are a few ways in which you can setup a redirect for a domain, we will details these below. Please note if you have a hosting package with us, we would recommend Method Two using StackCP. Method One: Free Redirect via CHI Step One: Navigate To ...

 How To Setup a Redirect

With the CDN, you can get an understanding about the traffic and requests accessing your sites. Detailed data sets are collated and presented in charts giving you insights about your site’s performance. The data is combined, showing all traffic ...

CDN Statistics & Traffic Distribution

This article will assist clients who have registered their domain name with Westhost and are using CHI Nameservers. It will help clients to add website SEO Guru to the Addon Domains. SEO Guru is a smart Search Engine Optimisation tool that provides ...

How To Add SEO Guru To Addon Domains

This article will assist clients who have registered their domain name with Westhost and are using CHI Nameservers. It will help clients to add Stats 2.0 real-time visitor tracking to the Addon Domains. Step 1: Navigate To The Domain Section 1. Log ...

How To Add Stats2 To Addon Domains

Cron jobs (also referred to as scheduled tasks), are an important tool for hosting websites looking to incorporate automation into their setups. When used correctly, websites can automatically check for updates, send out emails, take backups and much ...

How To Use Cron Jobs

There is no need to "enable" Perl explicitly, as it is available by default on our Web Hosting packages. Simply upload your Perl scripts (with a .pl or .cgi extension) to the appropriate directory—usually the /cgi-bin directory—and ensure the scripts ...

Installing Perl Modules

You or your customers may have come across this message when visiting your website hosted with us: "To help us keep this website secure, please wait while we verify you're not a robot! It will only take a few seconds..." But what does the message ...

What is StackProtect?

Our CDN is a powerful, free content distribution network (or content delivery network) that uses physical, highly optimised servers across the world to cache the content of your websites served from the Westhost platform. Cached content of the data ...

What is the CDN?

This article is for cPanel Accounts. Determine where your account is with this guide. Keep in mind a lot of errors can be caused by Zend and other PHP extensions that place an “extension” line in the php.ini. If for instance, someone places their ...

How To Change Custom Local PHP Settings

p to end of metadata Go to start of metadataIf it's been active for less than 24 hours, that's normal. Please wait a day and check back in after that 24 hour window. If stats fail to show after 24 hours, you can contact UK2 Support for further ...

 Why Doesn't AWStats Show Anything

You can easily restore lost data using the Timeline Backups tool which you can order from within your StackCP control panel. Timeline Backups takes a backup of all your websites and databases every day automatically, and stores them for 30 days. You ...

Backups

4XX errors cover a range of errors that usually occur when a file that is attempting to be accessed cannot be found, has incorrect permissions or is inaccessible by the person loading it. The causes can range from a simple typo in the URL to security ...

How To Resolve A 4xx Error

A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception and/or fatal error. When this happens, it will be logged by our system and you can view recent errors inside the Access/Error Log ...

How To Resolve A 500 Server Error

This article is for cPanel Accounts. Determine where your account is with this guide. This indicates a fundamental access problem, which may be difficult to resolve because the HTTP protocol allows the Web server to give this response without ...

How To Resolve The HTTP Error 403 Forbidden

Since this is a "not found" error you will want to make sure that the file exists on your account, is being referenced correctly, and has the correct file permissions before you proceed. This common error can occur in several site applications that ...

How To Resolve The HTTP Error 404 Not Found

This article is for cPanel Accounts. Determine where your account is with this guide. This guide is for advanced users who feel comfortable using commands to install Perl modules in their cPanel account. Perl modules are collections of functions that ...

Installing Perl modules

If your website is down, it can be alarming, but there are several common causes and straightforward steps you can take to identify and resolve the issue. This guide will help you troubleshoot and restore access to your Westhost hosted website, ...

My Site Is Down What Do I Do

A common reason for this relates to the address not matching your site domain. To help improve email deliverability and help prevent spam being sent from our network, the Sender address for your message must match the domain name of the website used ...

Why is my Website Not Able to Send Email?

An SSL certificate is a feature that allows your website to transfer information securely over the internet. It is essential if you plan on collecting personal information like credit card information on your website. You can add one to your account ...

How To Manually Install an SSL

An SSL certificate is a digital certificate verifying your identity. Without an SSL certificate, your visitors will get a warning message in their web browser. With shared SSL you use your hosting company's SSL certificate, however, with private SSL, ...

What Is An SSL Certificate

Sudo is a Linux command that allows a user to run commands as a 'super user', root. The use of the sudo command is not permitted on our shared hosting platform, and its use will result in an SSH access violation and your SSH access being suspended. ...

Does WestHost Allow Sudo

If your account or website has been compromised, you should follow these steps carefully to secure and restore it: 1. Scan and Identify Infected Files Run a Malware Scan via your hosting control panel to identify malicious or infected files within ...

My Account Has Been Hacked What Do I Do

SSL or Secure Sockets Layer is a protocol designed by Netscape Communications to enable encrypted, authenticated communications across the Internet. SSL is used mostly (but not exclusively) in communications between web browsers and web servers. URLs ...

What Is SSL

You can block access to your websites by country or IP address. How to Block Visitors: Login to StackCP Click Block Visitors in the CDN section You can choose to allow all countries (with exceptions), or block all countries (with exceptions). You can ...

Can I Block Visitors by Country?

Python is not enabled by default on StackCP shared hosting packages. It can be enabled on request by contacting support. Once enabled, it supports Python 3.9.25, accessible via /usr/bin/python. Requesting Python access Contact support and request ...

Enable Python

How to connect to FTP To connect to FTP, first head to your Manage hosting page: https://chi.westhost.com/shared-hosting/overview Click the ‘Manage’ button next to the package you wish to connect to. From here you will see your Manage hosting screen. ...

How do I connect via FTP?

Logging into StackCP is quick and simple. After you log into your CHI account, go to the Manage Hosting Page https://chi.westhost.com/shared-hosting/overview From here, click the drop-down menu to select the domain of the hosting you want to manage ...

How do I log into StackCP

When developing a site you may want to put up a maintenance page. You can use the Maintenance Mode tool to do that. The maintenance page can be bypassed using a password, so only selected users can view the progress of the website's development. The ...

How do I use the Maintenance Mode tool?

One of the major problems with malware is its persistence. This is why our free Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination of commercial and in-house tools and provides reports ...

How do I Use the Malware Scanner

This article will assist you in gaining access to your Website through SSH. SSH is a secure way of transferring information (including files) between computers on a network. Depending on the type of operating system you are using you will access your ...

How To Access Your Site Using SSH

Standard PHP Version By default, new hosting packages run PHP 8.0. If you need to switch PHP versions: Login to StackCP Under Web Tools , select Change PHP Version. Available PHP Versions We support the following PHP versions on our Linux platform: - ...

How to Change PHP Version

This guide will detail how to install Wordpress using the One-Click Installs feature available in StackCP. Login to StackCP Once in StackCP, scroll to the One-Click Installs section, select Most Popular in the drop down menu, and WordPress will be ...

How to Install Wordpress

The CDN feature is turned on by default on all packages so if you are making changes to your site, we would recommend enabling Development mode. This clears the cache and stops the site from being cached again for 3 hours while changes are made to ...

How to Use the Content Delivery Network (CDN)

At Westhost on our Web Hosting and Wordpress Hosting packages, each MySQL database you create can store up to 1024 MB (1 GB) of data. As databases comprise of only text, this is a lot of space in real terms; to put it into perspective, the customer’s ...

Maximum MySQL Database Size

By default, WordPress uses PHP mail() function to send emails. If you want to send WordPress mail from a third-party mail server or use SMTP authentication with your email account, you need to install an SMTP plugin. This is recommended as it allows ...

Web Hosting

Tools and Features

PHP (Applications and Scripts)

Troubleshooting

SSL

Security

StackCP