Back to Account Troubleshooting


How to mount files

The backup feature allows you to attach (mount) backups of your account from the past 7 days. You can use the backup functionality to restore both data files and databases.


Should you wish to preserve backups older than 7 days we suggest keeping these on your computer so you can restore them locally at any time. To attach (mount) a backup press the "Mount Files" button below.

How to access the files

Once your backup has been mounted, you can access it through your account in the .snapshot/ folder in your home directory either using the cPanel File Manager, FTP, or SSH.

In the .snapshot/ directory, you will find the 'home' directory, which will have your backup 0-6 directories. These files can be freely copied either individually or in entire directories.

In the same .snapshot/ directory, you will also see a directory named, containing backup.0-6 directories which are .sql.gz backups available for each table in the database. Please note that as these are time-sensitive they will only be available for up to 24 hours.

How to copy files

Log in to cPanel, click on the Files Sections, then click on File Manager

Locate and select the files or folder that you want to copy (you can hold Ctrl to select multiple items or hold Shift to select a group of times)

If you can't find the .snapshot directory you may have to show the hidden files in the selected directory. To do so, click the Settings tab located at the top-right corner, then select the Show Hidden Files (dotfiles) check and click save.

Once the appropriate files and folders are selected, click Copy from the top menu. Alternatively, you can right-click on the selected files and folders and select Copy from the menu.

Type in the destination path of your files. You can retain the /public_html and type in / and your folder name if you wish to copy over your file to a subdirectory inside the public_html.

Click Copy File(s) to place the file to its destination.

Still, having trouble?

If you're having trouble with any of the above our Support team is more than happy to assist you.

Related Articles

Video Tutorials
How To Set up an email account within Outlook

Can’t Find what you need?

No worries, Our experts are here to help.