This article will detail the methods available to reset/change your CHI account password. Change the Password via CHI Login to CHI here - https://chi.westhost.com Once inside of your account, you can click on the head and shoulders icon at the top ...

How to Change / Reset Your CHI Account Password

Tickets are one of the ways you can contact our Technical Support team and our Billing team for assistance with your services. How to Create a Ticket in CHI Log into your CHI account at https://chi.westhost.com/ Once inside of your account, you can ...

How To Create A New Ticket in CHI

To find your Customer ID follow these steps: Log into your CHI account at https://chi.westhost.com/ Once inside of your account, you can click on the head and shoulders icon at the top right Click this icon and then select My Account from the ...

How to Find Your Customer ID

To find your the expiry date of your services please follow these steps: Log into your CHI account at https://chi.westhost.com/ Once inside of your account, you can click on the head and shoulders icon at the top right Click this icon and then select ...

How To Know The Expiry Date For My Services

When contacting Midphase, you will need to verify that you are the owner of the account to discuss the information within the account. The preferred and easiest way to do this is by providing us with the Support Personal Identification Number (PIN) ...

How To Locate The Support PIN in CHI

The Westhost CHI (Client Hosting Interface) is our user-friendly control panel that allows you to view and manage all your hosting services within one easy-to-use dashboard. Here is where you can, amongst many other things, manage all of your ...

How To Log In To Your Account

Step 1: Navigate To Your Shared Hosting Package Log into chi.westhost.com. Click “Shared Hosting” from the left menu bar. Click Manage next to the domain name of the Shared Hosting package you wish to upgrade. Step 2: Follow The Change Plan ...

How To Upgrade A Shared Hosting Package

What is 2FA? Two Factor Authentication or 2FA is a two step verification process that provides an extra layer of security for you when accessing your UK2.net account. This additional step will require a passcode, that is either sent to your email ...

Two Factor Authentication Security - 2FA

This article contains information about canceling an account with WestHost. We are committed to providing a high-quality service to each one of our clients and would love to do all we can to keep you engaged and satisfied with our services. Please ...

How Do I Cancel

Step 1: Navigate To Your Email Hosting Package Log into chi.westhost.com. Click “Email Hosting” from the left menu bar. Click Manage next to the domain name of the Email Hosting package you wish to upgrade. Step 2: Follow The Change Plan Directions ...

How To Purchase Additional Email Accounts Or Forwarders

If you wish to move your services from one CHI account into a new one, this is something our team will need to do on your behalf. When creating the ticket, please provide the team the following information: A list of services which need moving The ...

How To Push Services To A New Account

This guide will detail how you can transfer your services from one CHI account into another existing one. Log into your CHI account at https://chi.westhost.com Once inside of your account, you can click on the head and shoulders icon at the top right ...

How To Push Services To Another Account

Step 1: Navigate To Your Services Log into chi.westhost.com. Click the Manage & Renew Services button Step 2: View and Renew Services Here you will see a list of all active services and get the option to manually renew them If you click the Auto ...

How To Renew Expiring Services In CHI

Step 1: Navigate To The Payment Section Of CHI. From the CHI home page click the Manage Payment Methods And Billing button Step 2: Add or Edit your payment information Click to either Edit or Add new card details If adding new details, you will be ...

How To Update Card Details In CHI

In CHI you have two email addresses linked to your account. There is the primary email account, which is used to receive communications from us, and also may be your username to login to CHI. Then you have a recovery email address, this is there to ...

How To Update Your Primary / Recovery Email Address In CHI

Step-by-step Instructions: Login to your CHI account here - https://chi.westhost.com Select Email Hosting from the left hand menu On the next page, click Manage next to the domain you wish to increase the mailbox storage on Click Manage next to the ...

How To Upgrade Email Storage

This guide will detail how you can use the new SMS feature to get username reminders, reset your CHI password and also receive 2FA codes for logging into CHI. Please be aware, for the SMS feature to work the you must have a 'Mobile' number added to ...

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