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When contacting WestHost, you will need to provide verification that you are the owner of the account you are trying to edit. The best and easiest way is with the telephone support personal identification number (PIN) from inside of your CHI account at

You can find your unique support PIN by following these steps:

Step 1: Log into your CHI account.

Step 2: Go to the ‘Support’ tab on the left hand side of your page.

Step 3: Your support PIN is in the upper right hand corner, in blue.

If at any time you would like to change your PIN so that it is easier to remember, you can use the ‘Change’ link to the right of your PIN.

WestHost Billing, Sales and Support teams will ask you for your PIN number when asking for account specific information or if you are requesting any changes be made to your account during a phone call, live chat or email ticket.