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Alert templates contain a list of keywords. These keywords can be replaced by the user when branding the alert messages. The new values are displayed when the e-mail alerts are sent.

Generic keywords

Messages sent to account about account related problems:

Account keywords:

%recipient.title% - recipient  (account) login name

 

Contact details of the recipient of the message (account):

%recipient.address%,%recipient.city%,%recipient.company%, %recipient.contact%, %recipient.country%, %recipient.domain%,%recipient.email%,%recipient.phone%, %recipient.state%,%recipient.zip%

 

Sender (reseller) keywords:

Contact details of the sender of the message (the reseller who owns the account):

%sender.address%,%sender.city%,%sender.company%, %sender.contact%, %sender.country%, %sender.domain%,%sender.email%,%sender.phone%, %sender.state%,%sender.zip%

Message sent to reseller about account related problems:

Account keywords:

%recipient.title% - object (account) login name

 

Contact details of the object(account) that has the problem:

%object.address%,%object.city%,%object.company%, %object.contact%, %object.country%, %object.domain%,%object.email%,%object.phone%, %object.state%,%object.zip%

 

Sender (reseller) keywords:

Contact details of the sender of the message (the reseller who owns the account):

%sender.address%,%sender.city%,%sender.company%, %sender.contact%, %sender.country%, %sender.domain%,%sender.email%,%sender.phone%, %sender.state%,%sender.zip%

 

Message sent to reseller about reseller related problems:

Account keywords

%recipient.title% - recipient  (reseller) login name

 

Contact details of the recipient of the message (reseller):

%recipient.address%,%recipient.city%,%recipient.company%, %recipient.contact%, %recipient.country%, %recipient.domain%,%recipient.email%,%recipient.phone%, %recipient.state%,%recipient.zip%

 

Sender (reseller) keywords:

Contact details of the sender of the message (the parent reseller):

 

%sender.address%,%sender.city%,%sender.company%, %sender.contact%, %sender.country%, %sender.domain%,%sender.email%,%sender.phone%, %sender.state%,%sender.zip%

Message sent to parent reseller about reseller related problems:

Account keywords

%recipient.title% - object(reseller) login name

 

Contact details of the object(reseller) that has the problem:

%object.address%,%object.city%,%object.company%, %object.contact%, %object.country%, %object.domain%,%object.email%,%object.phone%, %object.state%,%object.zip%

 

Sender (reseller) keywords:

Contact details of the sender of the message (the parent reseller):

 

%sender.address%,%sender.city%,%sender.company%, %sender.contact%, %sender.country%, %sender.domain%,%sender.email%,%sender.phone%, %sender.state%,%sender.zip%

 

Message Related keywords

Each message may have additional message -specific keywords:

 

Quota-related messages (both account and reseller) have the following keyword:

%param.exceed_percent% - The percentage in which the account has exceeded its quota (disk, bandwidth)

 

File damaged messages have the following keyword:

%param.files% - The file(s) that are damaged