This article lists frequently asked questions about migrating a legacy account to cPanel.
You can migrate your account from Site Manager to cPanel at any time. WestHost recommends a migration as soon as possible. Site Manager is entering end-of-life stages and will be closed in the near future. You will be best served by migrating your account sooner rather than later. To migrate your account, please see the steps below.
The main methods for getting your account moved to cPanel are:
In some cases, yes. This move depends on an initial review of your account by our Support team. Contact Support to request a review.
We try to make the move as easy as possible. Please contact our Billing team when you are ready to get started so that we can review your account and make sure you have the services you need.
If the migration hasn't started, then sure! But if you are in the middle of a move you may be responsible for re-migrating at least the new content. Our Support team will not be able to move the account multiple times.
The general steps will be for you to call or chat with our Support team. We will answer questions and give you general information on the migration process and submit a ticket for your Site Manager account to be reviewed.
We will review your account as soon as possible and respond to your request once the review is completed through the open support ticket. We let you know if it will be possible for our team to make the move. If a move is possible, we will provide a link for you to order the necessary package. That package must be ordered as it fits the minimum requirements our Support team feels will suit your existing account.
Please note that a review is as detailed as we can make it. This does not mean that the account will function correctly in the new environment, but that our team feels that it should without too much additional effort.
Be aware that some accounts have customizations that simply cannot be transferred to the cPanel shared environment. Note that you may be asked to upgrade to a Cloud Reseller account in order to have the proper access for you to add your customizations.
If you are moving your own account, you may be able to get it done in only a few days. You are welcome to ask questions of our Support team as you move your content to the new environment.
If you are having Support move it, we handle these as quickly as possible on a first come, first serve basis. You should expect a couple of weeks for an account to be reviewed, moved, billing details sorted, and for any kinks to be worked out.
After your account has been approved and you've let Support know that your new cPanel account has been ordered, we can begin the migration process.
The general flow of the migration is:
Migration can take anywhere from 2 - 6 weeks. The delay accounts for the are many points along the way when we require a response from you, the account owner. Note that the more responsive you are, the better Support is able to work through the steps listed above. The longest parts of the migration tend to be the moving of files and the basic configuration updates.
Site testing can also include some back and forth communication if you need to ask questions about certain functionality that may be different in the new system.
Be aware that Support does not handle the billing for your account. You will need to follow up on your migration to properly close out your Site Manager account and have the remaining billing cycle credit transferred to cPanel.
If your domain is registered with WestHost, we will automatically update the DNS for your domain(s). If your domain(s) is not registered with WestHost, you will need to update the DNS information for your domain once the upgrade is complete. We will notify you when the migration has been completed so that you can update your DNS. This change will not cause any downtime as we will keep the existing name servers active until further notice.
See the DNS information for CHI below:
Note that some registrars only allow you to add two name servers. If this is the case, please use:
If you have any questions or concerns about DNS please contact our support team. They are happy to assist you and answer any questions that you may have about this migration. If your domain is registered with another registrar, please contact your domain registrar to update the DNS for your domain.
If you perform your own migration, you can take as long as you need. Since you or a web developer should be more familiar with your site, it is often much faster to move the account on your own. Tech Support is available 24/7 if you have questions about tools in the new environment or need direction to online support forums for a particular piece of software.
We try to be as knowledgeable as possible, but cannot support custom software that may be included in your migration to the new system. Be aware that some software cannot be moved to the new system at all.
If you are having Tech Support conduct a migration, it could take anywhere from 2 to 6 weeks. We do NOT have the ability to promise a timeline or schedule for migrations, as each account has unique needs.
All migrations are handled on a first-come, first-serve basis.
The following guideline should give you a good general idea on what Support will be able to do OR answer questions about during a migration:
If your site has custom software or has been customized from the default settings provided by the Site Manager system, you will need to ensure that these customizations are carried over or updated to suit the needs of your new environment. Tech Support is not familiar with the inner workings of your website and may be very limited when answering questions about customizations or software involved in a migration.
CHI (Client Hosting Interface) is our user-friendly control panel that allows you to view and manage all of your hosting services. You can manage your domains, upgrade your hosting plan, view your account details, or submit a support ticket. Click here for more information about our CHI control panel.
You can access your account at https://chi.westhost.com/. To log into your CHI account for the first time, click on the “Forgot Password?” link. Enter your billing email address in the username field and click "set password." The password reset link will then be sent to your email address. Follow the necessary steps to create a password for your CHI account.
We strongly recommend that you have good backups of your Site Manager account and that you or a developer are able to update settings or re-configure customizations that you will need in the new cPanel system.
Please remember that each account is unique and we will do our best to provide the best level of support possible. The best, and most important, factor in migration is your patience and open communication with our teams.
You can submit a support ticket by logging into your CHI account and one of our representatives will get back with you as quickly as possible. You can also contact us using our convenient live chat option or call our support team at 1-800-222-2165.