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*This article applies to all CHI Shared Hosting and Reseller services.

This article was created to assist you in uploading files to your hosting account. The easiest and most preferred method for uploading files to your website is to use an FTP Client.

Step 1: Download An FTP Client

Each FTP client is differently set up, but each should have the same basic configuration.

  1. Download FileZilla from the following link:

  2. Install the program on your computer.

  3. Run FileZilla.


Step 2: Connect To Your Website And Upload Your Files

  1. You will be using the Quickconnect feature in FileZilla as soon as the program opens. Fill in the following information at the top of the screen:

    1. Host: Enter “ftp.[yourdomain].com”

    2. Username: Enter your SiteManager username

    3. Password: Enter your SiteManager password

    4. Port: Leave this field blank

  2. After filling in the information, click “Quickconnect.”

3. After connecting, you will want to double-click the "public_html/" or the "www/" folder. This is your root access point for your website and serves as the top level of importing any files. You will then drag your files that you want from the LEFT side of your screen to the RIGHT side of the screen. This should upload your site files.

If you have any questions with this process please feel free to contact our support teams through live chat or by submitting a support ticket in your CHI dashboard.