Headers include identifying information such as the routing information of the message: the sender, recipient, date, and subject. Some headers are mandatory, such as FROM, TO, and DATE. Others are optional, but commonly used, like SUBJECT and CC.
Other headers may include good time stamps for when the message was sent, and the recipient time of all mail transfer agents that are associated with the message's delivery. Whenever a message is sent, each server or service that touches it (the MTA or Mail Transfer Agent) will leave a stamp.
The headers precede the information sent in the body of the e-mail.
1. Double-click on the e-mail message so that it is opened in its own window. If you are new to Outlook 2007, you will be working on what is called the Ribbon. This is the row of tabs along the top of the message like "Message," "Developer," etc.
2. On the "Message" tab, in the "Options" section, you will see a small button with an arrow on it. Click on it and you will see the message options menu. The Internet Headers section will be at the bottom.
3. This will have you at the "Message Options" window. The last component is "Internet Headers."
4. Right-click inside the headers section and choose "Select All," then right-click again and select "Copy."
5. Close the Message Options window.
6. You can now paste the information into a ticket response, text file, or chat window to have Support assist you further.