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In order to retrieve the e-mail headers for a message in Mac's Outlook Express program, you will need to:

  1. Select the e-mail
  2. Select "View" 
  3. Click on "Source"
  4. A new window will appear and you will be able to see the full headers
  5. If you press Command + A it will select all of the text
  6. Use Command + C to copy the header information

You can now paste the contents of the header into a ticket response or chat window in order to receive additional support.