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In order to retrieve the e-mail headers for a message in Mac OS X Mail, you will need to:

1. Open the mail message in a new window by double clicking on it.

2. Click on View

3. Click on Message

4. Click on Raw Source

5. Copy the headers by right-clicking and choosing "Select All"

6. Right-click again to select "Copy"

You can now paste the header contents into a ticket response or chat window to receive additional assistance from Support.