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In order to retrieve e-mail headers for a message in Entourage (on a Mac), you will need to:

  1. Open the mail message in a new window by double-clicking on it.
  2. Choose "View >> Internet Headers."
     
  3. Click inside the box that appears and select "Edit >> Select All."
  4. Click inside the box once more and select "Edit >> Copy."

You can now paste the copied header content into a ticket response or chat window to receive further assistance from Support.