In order to retrieve e-mail headers for a message in Entourage (on a Mac), you will need to:
- Open the mail message in a new window by double-clicking on it.
- Choose "View >> Internet Headers."
- Click inside the box that appears and select "Edit >> Select All."
- Click inside the box once more and select "Edit >> Copy."
You can now paste the copied header content into a ticket response or chat window to receive further assistance from Support.