Page tree
Skip to end of metadata
Go to start of metadata

This article is for cPanel Accounts. Determine where your account is with this guide.

This article is designed to show how to create users that can connect to your cPanel account via FTP. These users can be used to upload or download files from your account as well as make a few other changes.

Creating FTP Accounts

Once inside your cPanel, you can click on “FTP Accounts” in the Files category in order to look at the list of FTP users you have setup.








You will see a blank “Add FTP Account” prompt near the top of the page.













You can enter in your desired username and password. You will want to make sure that the password is at least of strength 60. Remember to use a secure password. A secure password does not contain dictionary words, and includes letters, numbers, and symbols.
You can click on the “Password Generator” if you want help creating a secure password, but be sure to save the password somewhere you can access later on when you want to use the FTP account.












After entering the password, the Directory path will prefill with the default folder where this FTP user will be restricted. They will not be able to go to folders outside of this. If you want them to be able to access your website directly, be sure to set the user to access public_html folder.

You can specify a quota on how much data this user can upload or you can leave it as unlimited. Please note you will not be able to exceed the disk space quota allocated by your hosting plan even if this is set to unlimited.

Once the account is created, you will be able to see it in the list of FTP Accounts below.






You can check or change the quota, change the password or delete the account from this screen.

Using FTP Accounts

This FTP user can then be used in an application called a FTP client, such as FileZilla or Cyberduck in order to log in and view your files on your account.
If you want to find the details for how to set up this FTP user in a FTP program, you can click on “Configure FTP Client”.












The manual settings section will have information on what will typically allow you to access your account with FTP. You can just enter this information in the appropriate places in your FTP client. There are a few configuration files that can be used to help set this up for you in Filezilla Core FTP or Cyberduck if desired.
You can read more about how to use FileZilla for FTP at the following link:

Removing FTP Accounts

You can remove an FTP account from the “FTP Accounts” page as indicated above. When you click on this, you will choose if you want to delete only the User or if you want to delete all of the files in their folder.

 Please be aware that all files in that folder will be deleted, even if the user did not upload those files.


Special FTP Accounts

At the bottom of the FTP Account page there is a section for “Special FTP Accounts”. These users are created automatically, correspond to your cPanel username and cannot be modified or removed.







The cPanel username has FTP and , if SSH is enabled, SFTP access to your entire cPanel account.
The log username goes directly to where access and other log files are stored for your cPanel account.

Here is the link to the cPanel documentation page on FTP Accounts