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This article is for cPanel Accounts. Determine where your account is with this guide.

If your account has been suspended, please accept our apologies. You should have received an email from us explaining why your account has been suspended. Please read this email or notice carefully and follow any directions given in it for a quick resolution to the issue.

terasupport.jpgIf you did not receive an email or notice from us, and you are not sure why your account is suspended, please submit a ticket to Technical Support and they will be happy to investigate the issue. Please be sure to include your Primary Domain Name and Client ID Number in your ticket.

There are a couple reasons why your WestHost account could be suspended but please be aware that we only suspend an account as an absolute last resort.

Billing Issues

If your hosting account is allowed to expire and we do not receive a payment within 15 days of the due date, your hosting account is at risk for suspension.

If you believe this is the case, submit a ticket to our Billing Department. Be sure to include your Primary Domain Name, and your Client ID Number.

Billing is open between 8am and 5pm MST, Monday through Friday. Tickets submitted at night or on the weekend will be replied to during the next business day.

Terms of Service Violations 

If your hosting account is found to be in violation of our terms of service, depending on the severity of the issue, your account may be suspended. Possible violations include Exceeding Resource Limits, Hosting Backups or Personal Files, Hosting Files that Violate U.S. Copyright Law, Hosting or Linking to Adult Content, Hosting or Linking to Material that is Illegal in the U.S., and Hosting Phishing Sites or Virus Files (or any content aimed to steal information, or harm a visitor to your site.)

You can review our full Terms of Service by visiting:

Sending Spam or Hacked Accounts 

If your hosting account is found to be sending large amounts of unsolicited email or is found to have been hacked or compromised, we may suspend your account in order to stop further damage and illicit use of your account.

If you believe your account has been hacked, you can read more about Hacked Accounts here. To get assistance from Technical Support, and to get your account un-suspended, please submit a ticket. Be sure to include your Primary Domain Name, and your Client ID Number.

Please understand that we only suspend an account as a last resort and we want to help you track down the cause as quickly as possible.