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How To Setup Email In Thunderbird

This article is intended for CHI clients only.

  1. Open Mozilla Thunderbird.

  2. Select “Email” under the “Create a new account” section.


3. Click “Skip this and use my existing email”.

4. Enter your name in the field provided. This will appear in the “From” section when sending an email. 

5. In the Email address field, enter your full email address in all lowercase letters. For example In the password field, enter the email account's password. Check “Remember Password” to skip entering your password each time you connect to your email account. 

6. Click “Continue”.

7. Select IMAP as the type of incoming server if you plan to sync email between your devices. POP3 should be used if you would like to download all emails from the email server to your computer and not have access to them using WebMail, your mobile device or tablet, or outside of ThunderBird. 

8. Type into the hostname lines for both the incoming and outgoing fields. The default POP incoming port is 995 and the default IMAP incoming port is 993. 

9. The outgoing port needs to be set to 465. 

10. The username setting will be your email address in all lowercase. 

11. Make sure to enable SSL/TLS for both servers and leave the “Authentication on Normal Password” enabled for both. 

12. Click on the “Re-test” button to check whether you can successfully connect and create your account.

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