Knowledgebase
Search Articles
Categories
- Databases-MySQL
- Databases-MySQL-Domain Names-Domains-Web Hosting-Site Management-Website Extras
- Databases-MySQL-Email-Email Accounts-FTP-Web Hosting-Site Management
- Programming Languages-PHP
- Programming Languages-PHP-Web Hosting-Site Management
- SSH
- SSL Certificates
- Web Hosting-Site Management
- Web Hosting-Site Management-Website Extras-Website Problems
- WordPress
Back to Explore Your Account
Find the PIN in the Support section:
How to Find Your Customer ID
How To Upgrade A Shared Hosting Package
SMS Username Reminder, Password Reset and 2FA Codes
How To Log In To Your Account
How To Locate The Support PIN in CHI
When contacting Midphase, you will need to verify that you are the owner of the account to discuss the information within the account. The preferred and easiest way to do this is by providing us with the Support Personal Identification Number (PIN) from inside your CHI account.
You can find your unique Support PIN in two ways.
Find the PIN on your Homepage:
1. Log into your Midphase CHI account
2. Under the 'Need a Little Help?' section, click 'Show Support PIN'
3. This will show your Support PIN above
Find the PIN in the Support section:
1. Click on the 'Account' button in the top right-hand corner of your page
2. From the box, click 'Support'
3. This will bring up the 'Support' Section of your account. Here, you can find your PIN located in a blue box that says 'Support PIN'.
If at any time you would like to change your PIN so that it is easier for you to remember, you can click the ‘Change’ button to the right-hand side.
Related Articles
Two Factor Authentication Security - 2FAHow to Find Your Customer ID
How To Upgrade A Shared Hosting Package
SMS Username Reminder, Password Reset and 2FA Codes
How To Log In To Your Account
Can’t Find what you need?
No worries, Our experts are here to help.