Back to Troubleshooting

How To Fix A Non-Responsive Account In Site Manager

Follow these steps for resolving a non-responsive account in Site Manager for


Step 1. Check to see if your server is seeing any issues

Step 2. Check your DNS to ensure your domain is going to your account's IP address. See this article for DNS troubleshooting help:

Step 3. If Apache is not responding and will not start,

  • check the /var/log/httpd/error_log, and /var/log/httpd/ssl_error_log.
  • You also might check the perms and ownership of the /etc/httpd/conf/httpd.conf file, it may have been changed by the admins, contact support if you do not have permissions.

Step 4. If SMTP isn’t responding and won’t respond after a restart, look in /usr/sbin/, looking at the sendmail.sendmail file. Ensure perms are 755, root/root and the file name is sendmail.sendmail, not anything else.

Step 5. If the Alternate SMTP port 2525 is not responding, try restarting the Account or running the command "/etc/rc.d/init.d/sendmail start"

Step 6. If Dovecot is not responding, try running /etc/rc.d/init.d/dovecot start. If a message is generated stating a pid file already exists, simply delete the file, and run the same command.

Step 7. If MySQL will not start check /var/lib/mysql/ for any error messages.

Related Articles

My Emails I Send Are Being Received In The Junk Folder
Can I Backup My Outlook Mail Data
How To Change An Email Account Password
How To Change An Email Forwarder Into Full Email Account
How To Create An Email Account

Can’t Find what you need?

No worries, Our experts are here to help.