How To Effectively Use WestHost Technical Support

When things go wrong, WestHost technical support is always right there for you. How can you make sure your problem is resolved in the most effective way possible?

As a WestHost client, you’re not expected to know everything about web hosting. That’s our job. We have well-trained technicians working around the clock to make sure that all our clients are taken care of. 24 hours a day, 365 days a year, our technical support team is working to make sure that your site is always live and working properly.
As with any kind of technology there are times when things go wrong. Whether it’s an update that you can’t get to work or a server that may be having issues, it’s inevitable that at times a technician will need to step in and make a quick fix.
Lucky for you, our teams are trained for this exact situation. Even if it’s a simple question such as how to transfer a domain name or upgrade your web hosting package, WestHost will gladly step in and walk you through the whole process.
So what’s the best way to go about contacting technical support? By following these steps you can ensure that your problem is resolved in the fastest time possible and in the most efficient way. That way you can get right back to business.
Knowledgebase
Your first step when you have a question is to consult the Knowledgebase.
Chances are someone in the past has had the exact same question or issue that you’re having. This is why we keep our WestHost Knowledgebase full of information regarding accounts, domain names, Website Builder and just about anything else related to web hosting.
Use the search bar or browse by category. There is also a FAQs page which answers several questions that we commonly see with clients.
Our Knowledgebase contains over 1,000 articles, so we’re confident in saying that your questions can many times be answered with a quick search.

Access the WestHost Knowledge base here:
http://kb.westhost.com/

WestHost Forums

Over the years, WestHost has built a strong community of followers who share and provide helpful information on our forums page. On our forums page you’ll find discussions regarding all kinds of web hosting topics. There are basic threads covering topics like FTP management, and more in-depth topics such as PHP and MySQL.
You can also contribute to the forum which helps other clients in the future. We always appreciate clients stepping in to help out others: that’s what has made our community so strong.

You can see the WestHost Forums here:
http://forums.westhost.com/

Submitting a ticket  
If you can’t find an answer to your question through the Knowledgebase or Forums, it’s time to submit a ticket. The best way to go about this is through the “Support” section of either Control Panel or CHI (depending on which you’re set up on). This way your account is already linked to your question, making it easier for one of our techs to authenticate that you’re a WestHost client.
If you’re not yet a WestHost client, or if you can’t access Control Panel or CHI, submit a ticket by going to the Contact Us page on WestHost.com. All you need to include is your name and contact information, along with a detailed explanation of your question or issue.
We ask that you be patient when submitting a ticket. Every question is important to our support team, but sometimes it can take a little while to get the issue resolved. See the next two steps for a more immediate response.
Live chat
In many cases your issue can be resolved by chatting with a WestHost technician, billing representative or sales representative. Just specify which department you’re trying to contact and wait for a response.
When using chat, try to be as informative as possible without including information that the technician or representative doesn’t need to know. Do include details about the server, what software you may be running or any other particulars that will be useful to the tech.
Start out by explaining your issue in the simplest terms possible and add detail as you go along. Instead of just saying, “It’s broken!”, include specific details and let the technician walk you through the process.

To start a chat with a trained WestHost technician, click here:
http://www.westhost.com/contact-us/

Phone call
If you’ve tried all other support resources, or if you need immediate assistance (i.e. your site goes down unexpectedly), give us a call!
When on the phone, try to be as descriptive as possible. Prior to your call it’s unlikely that the technician knows much, if anything, about your problem. We also suggest that you stay calm, even if you’re feeling frustrated due to a breakdown in technology. We guarantee we’ll take care of any problem you’re having.
Our technical support is available 24/7, 365 days a year. We know your website can’t take days off, so neither do we. Call anytime to get in contact with our friendly and knowledgeable support team!

See our toll free and international numbers here:
http://www.westhost.com/contact-us/