To submit a new ticket, click the support tab in your CHI control panel. Once loaded, you will see a form that allows you to select the department, select a priority, enter a subject, and fully describe the issue you require assistance or information on. In addition there is an attach files button that allows you to include screenshots, or other documents that may be needed to troubleshoot the issues. Clicking the Send Ticket button will submit the ticket to the appropriate queue where it will be addressed by our representatives.
Tickets that have been sent to you or tickets that you have sent in and are awaiting a reply can be seen on the left hand side of the support tool under TICKETS.
• the department
• and the Priority
If you need to find an old ticket or are unable to find a certain ticket you’re looking for, you can use the FILTER function on the Support tool. This allows you to filter out other tickets based on Ticket Reference Number or Ticket Subject.