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This article is intended for clients with email accounts setup on our email services through dashboard or CHI. If you are a Reseller, VPS or Dedicated Server client, please take note that some of the instructions below may not apply to your account.

If you’d like to automatically forward your emails from your Chimail account (the email associated with your WestHost domain name) to your Outlook 365 account, follow these steps:

  1. Log in to your Outlook account.

  2. Click the settings tab in the top right corner (it looks like a gear).

  3. Click on Connected accounts.

  4. Under where it says ‘Add a connected account’, click on Other email accounts.

  5. Enter your WestHost chimail address. Your password is the one you use to log in to chimail. You can choose where the imported email will be stored. Then, click OK.

If after you enter your email it says ‘Success’, then you’re done! Your account should be connected. However, if a message pops up saying “We couldn’t connect to the server for your other account…”, proceed with the following steps:

  1. Select ‘POP connection settings’. Click OK.

  2. Enter your information.

 Display name: The name you want to appear when sending email

 Email address: Your chimail address

 User name: Your chimail address

 Password: The password you use to login to your chimail account.

 Incoming (POP) server: chimail.westhost.com

 Incoming server port: 995

 Outgoing (SMTP) server: chimail.westhost.com

 Outgoing server port: 587

 Authentication: Basic

 Encryption: SSL

  1. Click OK.

  2. Microsoft will update your account and make the changes. Note: this may take several minutes.

 

If you have any questions about this process, please feel free to contact our support staff via chat or by submitting a ticket from within your CHI account.