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This knowledge base article will help you set up your WestHost email accounts in the Mail app on your Mac.


Step 1: Open the “Mail” app.

Step 2: In the toolbar click “Mail” and then “Add Account”.

Step 3: Click “Add Other Mail Account…” and then “Continue”.


Step 4: Enter your name, email and password in the spaces allotted. Click the “Sign In” button.


Step 5: Enter the Username, Account Type, and Server information

Enter the account Username. This will match the full email address.

Under “Account Type” select “IMAP” or “POP”, depending on your needs.

For the Incoming and Outgoing Mail Server enter:  chimail.westhost.com

Click “Sign In”.

Step 6: Select the apps to use for the email account and click “Done”.


Step 7: The email account will set up and take you to the “Account Information” page or the email inbox.

If the “Account Information” page does not load, click “Mail” from the toolbar and choose “Preferences”.

The left menu displays the email accounts. Double check that the correct email account is selected.


Step 8: Select the “Server Settings” tab. Double check that the information is entered correctly. Finish completing and changing the connection settings.

Incoming Mail Server Settings:

 Turn OFF “Automatically manage connection settings”

 Port: 993 with “Use TLS/SSL” enabled

 Authentication:  Password

Outgoing Mail Server Settings:

 Turn OFF “Automatically manage connection settings”

 Port: 465 with “Use TLS/SSL” enabled

 Authentication:  Password

Click the “Save” button.




Your email account is now set up! Test the sending and receiving mail to make sure the email account is working.

If you have any problems sending or receiving email, check the following settings:

1. Open “Mail”

In the Toolbar, Click “Mail” and then “Preferences”.

2. Server Settings

In the “Account” page select the “Server Settings” tab.

3. Verify the Incoming and Outgoing Server settings.

Go over the Incoming Mail Server settings and make sure everything is entered correctly.

 Username:  Your full email address

 Password:  Your email account password

 Host Name:  chimail.westhost.com

 Uncheck “Automatically manage connection settings”

 Port:  993 with “Use TLS/SSL” enabled

 Authentication:  Password

Go over the Outgoing Mail Server settings and make sure everything is entered correctly.

 Username:  Your full email address

 Password:  Your email account password

 Host Name:  chimail.westhost.com

 Uncheck “Automatically manage connection settings”

 Port:  465 with “Use TLS/SSL” enabled

 Authentication:  Password


Apple also has a support section that you may find useful in their support area at https://www.apple.com/support/mac-apps/mail/