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Home > About Us > WestHost Promise

100% Lifetime Satisfaction Promise

WestHost's Promise to you:

• We promise to work with you honestly and fairly.
• We promise to provide you with fast, helpful and friendly answers to your questions 24 hours a day, every day of the year.
• We promise to provide you with optimal uptime. Our hosting systems infrastructure will be constructed, maintained, and monitored to ensure 99.9% uptime.
• We promise to employ the highest skilled and trained support staff in the industry.
• We understand that from time to time problems may occur. We promise to address all issues promptly and courteously.
• We take our promises very seriously and will issue you with an appropriate credit if we have failed to meet our end of the bargain.

Your Promise to WestHost:

• You promise to be honest, fair and respectful when dealing with WestHost's employees.
• You promise to take responsibility for your Web site and will not abuse the WestHost servers, network, or inconvenience fellow WestHost clients.
• You promise to abide by the WestHost Terms of Service.
• You promise to provide WestHost with open and honest feedback.
• You recognize that occasionally problems may occur, and promise to give WestHost the time and information required to competently address any issues.