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Home > Web Hosting > FAQ > Resellers

Welcome to the WestHost Frequently Asked Questions. Here you will find answers to the common questions asked about our services.

1. How much money can I make being a Reseller?
2. How is billing handled?
3. How is technical support handled?
4. Will my clients' site share my sites features and control panel? (Reseller Hosting Plans)
5. Is overselling possible?
6. Will my client's Site Manager (control panel) show WestHost's logo and "branding"?
7. Is there a fee to upgrade from one reseller hosting plan or one discount level to the next?
8. How do I add additional features to my reseller hosting plan?
9. Can I get a shared SSL certificate to use with all of my clients?
10. Who handles the domain name registration for my clients?
11. What DNS should resellers use?
12. How can I setup my own DNS name servers?
13. What are the main differences between the Volume Discount, Reseller, and Affiliate Programs?
14. Terms, Conditions and Acceptable Use Policy

1. How much money can I make being a Reseller? - Top

The earning potential as a Reseller is practically limitless. The reseller program allows you to charge whatever you want and sell as many Web hosting plans as you would like. The Reseller program also allows you the ability to create and customize your own plans, for even greater flexibility and higher margins.

2. How is billing handled? - Top

As the Reseller you are responsible for collecting payment from your clients individually. We will bill you directly for your Reseller hosting plan according to the billing cycle you selected when signing up.

3. How is technical support handled? - Top

You will be the first point of contact for your clients. You can then directly contact our Technical Support department for those technical support issues you need assistance with. We will provide the answers that you can use to assist your clients. We also provide a complete online user manual located in our Members Area.

4. Will my clients' sites share my sites features and control panel? (Reseller Hosting Plans) - Top

You are given complete control over what your client's have access to. You can give them access to a control panel customized exclusively for your business. You can also determine which site features or applications they can have access to. Be sure to check the feature list of your Reseller Hosting Plan, as some features are only available as an Add-On.

5. Is overselling possible? - Top

As a WestHost reseller you are given a large amount of space to divide between each of your hosting accounts. With our reseller control panel, you can sell more space than you actually have. You would not be required to upgrade your plan until you have exceeded the TOTAL usage of your account. This way you are only paying for what you need.

6. Will my client's Site Manager (control panel) show WestHost's logo and "branding"? - Top

We understand the importance of keeping WestHost transparent from your business. The control panel your clients use is no exception. By default your clients control panel (Site Manager) will be "non-branded", meaning there will be no reference to WestHost or your company. As a Reseller you can modify your client's Site Manager to be branded with your company's look and feel.

7. Is there a fee to upgrade from one reseller hosting plan or one discount level to the next? - Top

As a Reseller you can upgrade to a larger reseller plan at any time and pay only the prorated difference between the plans. There is no other fee associated with upgrading to a higher plan.

8. How do I add additional features to my reseller hosting plan? - Top

You can add additional features to your account by completing our Reseller Add-ons Form.

9. Can I get a shared SSL certificate to use with all of my clients? - Top

Yes. All WestHost reseller accounts support SSL and have access to the WestHost shared SSL certificate for custom scripts and securing sensitive data. You can also purchase and use your own certificate for your accounts to use if you'd prefer. This can be purchased here.

10. Who handles the domain name registration for my clients? - Top

We offer domain registration services for Resellers at our Reseller Domain Registration Order Form. If you decide to register the domain name through a different registrar, be sure to use the following name server settings:

Primary Name Server: NS1.WEST-DATACENTER.NET
Primary Name Server IP: 69.36.161.11

Secondary Name Server: NS2.WEST-DATACENTER.NET
Secondary Name Server IP: 69.36.161.12

11. What DNS should resellers use? - Top

WestHost has some generic DNS servers that you can use at no additional cost:

Primary Nameserver: NS1.WEST-DATACENTER.NET
Primary Nameserver IP: 69.36.161.11

Secondary Nameserver: NS2.WEST-DATACENTER.NET
Secondary Nameserver IP: 69.36.161.12

Alternatively you can set up your own custom DNS nameservers (ns.yourdomain.com & ns2.yourdomain.com) for your reseller accounts. This provides a great opportunity to further brand your business identity and appear more reputable. You may either upgrade to a Reseller Hosting Plan that includes free custom DNS, or pay an additional $10 per month to have it added. Both options are available when completing our Reseller Add-ons form.

12. How can I setup my own DNS name servers? - Top

For a $10 monthly fee, you can have your own custom DNS name servers (e.g. ns.yourdomain.com & ns2.yourdomain.com). Complete our Reseller Add-ons Form and choose a domain name for your name servers.

13. What are the main differences between the Volume Discount, Reseller, and Affiliate Programs? - Top

For more information regarding the differences between these programs, please visit this comparison page.

14. Terms, Conditions and Acceptable Use Policy - Top

Click Here.