Web Hosting - WestHost Inc. Web Hosting

Home  |  About WestHost  |  Members Support  |  Contact Sales
(800) 222-2165
Live Chat

Web Hosting Dedicated Servers Resellers & Affiliates Domain Registration Web Design
 WestHost Hosting Web Hosting  Personal Web Hosting  OverviewBusiness Web Hosting  WestHost Hosting Volume Discount Program

QUESTIONS?

  Phone: (800) 222-2165
  (435) 755-3433

REAL Support

30-Day Money Back Guarentee

Home > Web Hosting > FAQ

FAQ

  • F.A.Q: Resellers


    1. How much money can I make being a reseller?
    2. How is billing handled?
    3. How is technical support handled?
    4. Will my clients' sites share my sites features and control panel? (Reseller Hosting Plans)
    5. Will my client's Site Manager (control panel) show WestHost's logo and "branding"?
    6. Is there a fee to upgrade from one reseller hosting plan or one discount level to the next?
    7. How do I add additional features to my reseller hosting plan?
    8. Can I get a shared SSL certificate to use with all of my clients?
    9. Who handles the domain name registration for my clients?
    10. What DNS should resellers use?
    11. How can I setup my own DNS name servers?
    12. Terms, Conditions and Acceptable Use Policy
    13. What are the main differences between the Volume Discount, Reseller, and Affiliate Programs?

    1. How much money can I make being a reseller? - Top

    The earning potential as a Reseller is practically limitless. The reseller program allows you to charge whatever you want and sell as many Web hosting plans as you would like. The reseller program also allows you the ability to create and customize your own plans, for even greater flexibility and higher margins.

    - Updated: August 22, 2007

    2. How is billing handled? - Top

    As the Reseller you are responsible for collecting payment from your clients individually. We will bill you directly for your reseller hosting plan according to the billing cycle you selected when signing up.

    - Updated: August 22, 2007

    3. How is technical support handled? - Top

    You will be the first point of contact for your clients. You can then directly contact our Technical Support department for those technical support issues you need assistance with. We will provide the answers that you can use to assist your clients. We also provide a complete On-line user manual.

    - Updated: August 22, 2007

    4. Will my clients' sites share my sites features and control panel? (Reseller Hosting Plans) - Top

    You are given complete control over what your client's have access to. You can give them access to a control panel customized exclusively for your business. You can also determine which site features or applications they can have access to. Be sure to check the feature list of your Reseller Hosting Plan, as some features are only available as an Add-On.

    - Updated: January 18, 2007

    5. Will my client's Site Manager (control panel) show WestHost's logo and "branding"? - Top

    We understand the importance of keeping WestHost transparent from your business. The control panel your clients use is no exception. By default your clients control panel (Site Manager) will be "non-branded", meaning there will be no reference to WestHost or your company. As a Reseller you can modify your client's Site Manager to be branded with your company's look and feel. From within your Server Manager, choose "Customization" from the main menu, then "VPS Branding". From there, you can make a number of changes to "brand" your control panel (Site Manager).

    - Updated: August 22, 2007

    6. Is there a fee to upgrade from one reseller hosting plan or one discount level to the next? - Top

    As a Reseller you can upgrade to a larger reseller plan at any time and pay only the prorated difference between the plans. There is no other fee associated with upgrading to a higher plan.

    - Updated: August 22, 2007

    7. How do I add additional features to my reseller hosting plan? - Top

    You can add additional features to your account my completing our Reseller Add-On Features form located at https://corp2.westhost.com/reselleraddons/.

    - Updated: March 3, 2006

    8. Can I get a shared SSL certificate to use with all of my clients? - Top

    Yes. All WestHost reseller accounts support SSL and have access to the WestHost shared SSL certificate for custom scripts and securing sensitive data. You can also purchase and use your own certificate for your accounts to use if you'd prefer. This can be purchased here.

    - Updated: November 9, 2005

    9. Who handles the domain name registration for my clients? - Top

    We offer domain registration services for Resellers at our Reseller Domain Registration Order Form. If you decide to register the domain name through a different registrar, be sure to use the following name server settings:


      Primary Name Server: NS1.WEST-DATACENTER.NET
      Primary Name Server IP: 69.36.161.11

      Secondary Name Server: NS2.WEST-DATACENTER.NET
      Secondary Name Server IP: 69.36.161.12

    - Updated: August 22, 2007

    10. What DNS should resellers use? - Top

    WestHost has some generic DNS servers that you can use at no additional cost:

    Primary Nameserver: NS1.WEST-DATACENTER.NET
    Primary Nameserver IP: 69.36.161.11

    Secondary Nameserver: NS2.WEST-DATACENTER.NET
    Secondary Nameserver IP: 69.36.161.12

    Alternatively you can set up your own custom DNS nameservers (ns.yourdomain.com & ns2.yourdomain.com) for your reseller accounts. This provides a great opportunity to further brand your business identity and appear more reputable. You may either upgrade to a Reseller Hosting Plan that includes free custom DNS, or pay an additional $10 per month to have it added. Both options are available when completing our Reseller Add-ons form.

    - Updated: March 3, 2006

    11. How can I setup my own DNS name servers? - Top

    For a $10 monthly fee, you can have your own custom DNS name servers (e.g. ns.yourdomain.com & ns2.yourdomain.com). Complete our Reseller Add-On Features form and choose a domain name for your name server. Once we've setup your custom DNS name servers, log into Reseller Manager and go to the "DNS Configuration" section of "Preferences", from the main menu. There you can configure Reseller Manager to use your custom name servers for each new account you set up.

    - Updated: January 18, 2007

    12. Terms, Conditions and Acceptable Use Policy - Top

    Click Here.

    - Updated: December 21, 2005

    13. What are the main differences between the Volume Discount, Reseller, and Affiliate Programs? - Top

    For more information regarding the differences between these programs, please visit this comparison page.

    - Updated: August 22, 2007

    [e-Mail the FAQs]-[Search FAQs]-[Question Not Answered?]

  • © 1998-2008, WestHost Inc. All Rights Reserved.