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  • F.A.Q: Merchant Accounts


    1. How can I accept credit cards on my site?
    2. What is a merchant account? Why do I need one?
    3. How does it work?
    4. What do I need in order to obtain a merchant account?
    5. How do I get a merchant account?
    6. Would it be easier to go to my local bank to get a merchant account?
    7. How long does it take to get a merchant account?
    8. I currently have a merchant account through someone else, can I still use this merchant account with Miva and osCommerce?
    9. Which credit cards can I accept?
    10. What kind of equipment do I need to process credit cards?
    11. How do I know that I'm getting a "good deal"?
    12. Can I use my merchant account to accept credit card payment in my online store? Is it safe to process credit cards over the Internet?
    13. What kind of payment solutions are available through PayQuake?
    14. Will the PayQuake Authorize.net Payment Gateway work with my shopping cart?
    15. Internet technology changes so fast, will I be able to use my merchant account with my Internet store in the future?
    16. What is a Discount Rate?
    17. What is a Transaction Fee?

    1. How can I accept credit cards on my site? - Top

    In order to accept credit cards you must have a Merchant Account. WestHost has partnered with payQuake and e-onlinedata to provide you with your own merchant account & online processing system. If you don't already have a merchant account please click here for information on obtaining one.

    - Updated: November 10, 2006

    2. What is a merchant account? Why do I need one? - Top

    A merchant account gives a business the ability to accept credit cards as payment for the company's goods and services. This provides your clients with an extremely popular payment option, beyond cash and checks.

    Studies have shown that merchants can typically increase their business by 30 - 70% or more - sometimes even hundreds of percent! Plus, clients are more willing to purchase higher cost goods using a payment method that offers them repayment flexibility. It is projected that by 2004, credit card transactions will account for 98% of Internet sales, equaling $55.6 billion!

    - Updated: January 6, 2006

    3. How does it work? - Top

    The merchant account provider authorizes the credit card transfer from your client and deposits the funds for their purchases right into your business checking account, typically within two business days.

    - Updated: January 6, 2006

    4. What do I need in order to obtain a merchant account? - Top

    In order to obtain a merchant account you need to have some sort of business. This could be retail, home-based, internet-based, network marketing, etc, but it needs to be a business. One cannot obtain a merchant account for personal use. To open a U.S. merchant account one needs either a Social Security number or Federal Tax ID number, a U.S. based checking account and a U.S. based address. If you do not have these three, you may apply for an international merchant account.

    - Updated: November 10, 2006

    5. How do I get a merchant account? - Top

    WestHost has partnered with two of the best merchant services providers in the industry. Each offers a payment processing service that is more geared toward a specific type of business, but both are extremely affordable, reliable, and completely compatible with the most popular shopping carts, including Miva Merchant and osCommerce.

    To learn more and sign up, please go to http://www.westhost.com/e-commerce-hosting.html

    - Updated: November 10, 2006

    6. Would it be easier to go to my local bank to get a merchant account? - Top

    Many local banks do not set up merchant accounts, but have relationships with companies like payQuake and e-onlinedata. Also, in addition to offering outstanding programs, PayQuake regularly works with the kinds of businesses that most banks consider risky and shy away from, such as new businesses, Internet, phone and mail order businesses. If you do decide to get a merchant account from your local bank, be sure that you can get a payment gateway as well. That will allow you to connect your merchant account to your web site. PayQuake provides you with a payment gateway at no additional cost.

    - Updated: November 10, 2006

    7. How long does it take to get a merchant account? - Top

    Application approval and set-up can be completed in as little as 24 hours through the special PayQuake program available to WestHost clients.

    - Updated: December 21, 2005

    8. I currently have a merchant account through someone else, can I still use this merchant account with Miva and osCommerce? - Top

    Yes, if you currently have a merchant account through someone else, you can use that merchant account to process credit card orders with your WestHost account. You will need to find out who your payment gateway is (you can ask the company providing your merchant account). Depending on your payment gateway, you may or may not be able to do real time transactions with your Miva Merchant, osCommerce, or any other shopping cart. If you can't do real time credit card processing, you will still be able to use your merchant account, you will just have to store the credit card numbers securely and then process the numbers manually through your merchant account.

    - Updated: November 10, 2006

    9. Which credit cards can I accept? - Top

    You can accept the most popular credit cards: MasterCard, Visa, American Express, and Discover. In addition, payQuake allows you to accept Diners Club, and can provide you with the ability to accept many ATM and debit cards.

    - Updated: November 10, 2006

    10. What kind of equipment do I need to process credit cards? - Top

    If you are a retail business and do a lot of face-to-face transactions, a POS (Point-of-Sale) terminal is best for you. This is because you are able to swipe the card and get signed customer receipts; hence you obtain a better discount rate.

    If you do business over the Internet, an Internet Gateway is recommended as your customers themselves are able to pay for goods online in a secure environment 24 hours a day, 365 days a year. For mail order or telephone order business, both a terminal or Gateway can be used.

    A Gateway has a 'virtual terminal' built in that allows you to log in and process transactions like a terminal online – you can do these transaction at any computer that has Internet access. WestHost recommends both payQuake and e-onlinedata merchant accounts because a Gateway is bundled with their services (Authorize.Net).


    - Updated: November 10, 2006

    11. How do I know that I'm getting a "good deal"? - Top

    Before deciding to partner with payQuake and e-onlinedata, we looked at dozens of the top providers online, read reviews, set up comparison charts and got customer feedback from experience with these companies. Today we are confident we selected two of the best providers available. Both payQuake and e-onlinedata offer outstanding value across the board - functionality, security, reporting, and most importantly, value.

    It is important to consider all costs associated with the merchant account when comparing programs. Be sure to check for hidden fees for payment gateways, service charges, monthly minimums, and membership fees.

    - Updated: July 20, 2007

    12. Can I use my merchant account to accept credit card payment in my online store? Is it safe to process credit cards over the Internet? - Top

    We provide you with the use of our SSL certificate so that you can securely exchange information with payQuake offering Internet Service Providers an encrypted connection to its Secure Payment Engine. By using the Authorize.net's Secure Payment Gateway technology, all payQuake merchants receive fraud screening on each transaction and real-time reporting via their Web browser. PayPal also provides a secure environment for your clients to give you their credit card information.

    For the merchant who wants to get online fast with a limited start-up budget, payQuake is the best choice.

    When using payQuake, all orders and payment information sent from the merchant's Web site will be encrypted using industry standard RC4 1024-bit encryption with SSL Version 3. This encrypted and secure data is routed to payQuake and is decrypted and processed. All processed information (Approved/Declined transactions) is then re-encrypted and sent securely back to the Web site. Once at the Web server, it is decrypted and displayed to the consumer. Also, order confirmation e-mails are sent to the consumer and to the merchant. PayQuake guarantees that the orders and payment information generated by the merchant's Web site remains totally secure.

    - Updated: January 6, 2006

    13. What kind of payment solutions are available through PayQuake? - Top

    Three unique and user-friendly payment solutions are available to serve the e-commerce needs of any merchant:

    • Pay for Play- is ideal for small merchants that want the ability to accept credit cards, but process only a few credit card payments each month. Benefits: No monthly fees - period. You only incur the discount rate and transaction fees as you have sales. Since this is a real merchant account, you are more in control than with third-party merchant account

    • Select-Perfect for the merchant that is on its way to a professional merchant account, but not quite there yet. Benefits: Medium-sized merchants like this choice as it offers lower discount rates and only has a $9.95 monthly fee that is All-Inclusive. There is no monthly minimum. A truly economical way to process credit card payments for small to mid-sized merchants.

    • Pro-Full-fledged merchant account for merchants with higher processing volume. An excellent choice for virtually any type of business.
      Benefits: Merchants processing a higher volume of payments realize large savings as their discount rate is significantly lower. PayQuake™ Pro also comes with the ability to add, for additional fees, Amex® and Discover® card acceptance, Check Guarantee, ATM/Debit card acceptance and many other options. Amex® and Discover® are subject to separate approval.

    - Updated: November 9, 2005

    14. Will the PayQuake Authorize.net Payment Gateway work with my shopping cart? - Top

    The PayQuake Authorize.net Secure Payment Gateway works with a wide variety of shopping carts. WestHost offers a shopping cart (Miva Merchant) that has already been integrated with the PayQuake Authorize.net Payment Gateway and has been fully tested. It is ready to go!

    - Updated: November 9, 2005

    15. Internet technology changes so fast, will I be able to use my merchant account with my Internet store in the future? - Top

    Absolutely. As PayQuake upgrades its products in the future, merchants will receive free upgrades to keep them on the cutting edge.

    - Updated: November 9, 2005

    16. What is a Discount Rate? - Top

    The Discount Rate is the percentage that gets discounted (deducted) from the transaction amount. The Discount Rate is the rate that gets paid for the most part to the bankcard company (Visa, MasterCard, etc.), the Issuing Bank (the bank that issued the bankcard to your customer) and the Acquiring Bank (the bank that the merchant processes with).


    It is called a Discount Rate since this is the percentage that gets discounted off the transaction amount at the time of payment processing. Thus, if the transaction amount totals $100.00, and your Discount Rate is 2.50%, then a total of $97.50 will be deposited into the merchant's account.


    The most important factor in determining the merchant's Discount Rate is the transaction method the merchant uses. There are other factors as well, such as monthly processing volume and type of industry the merchant is in. Therefore a Discount Rate is predetermined by the Acquiring Bank or Processor and can not be set by the merchant.

    - Updated: November 10, 2006

    17. What is a Transaction Fee? - Top

    The Transaction Fee is the fee a merchant pays every time he or she enters the network. For example, when a bankcard is Swiped or Keyed in, when the merchant Batches Out or when the merchant performs a Return or Void. The Transaction Fees are assessed at the end of the statement period.


    As with the Discount Rate, the most important factor in determining the merchant's Transaction Fee is the transaction method the merchant uses. The Transaction Fee is predetermined by the Acquiring Bank or Processor and can not be set by the merchant.

    - Updated: November 10, 2006

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