Comments on: Defining Web Hosting Reliability – If a tree falls in a forest…

By: Jean

Jean — Fri, 02 Apr 2010 17:55:40 +0000

If a tree falls in the forests, you may not hear it but any creatures of the forests around it will. And to them it may concern in some way.

Till then,

Jean

By: Jake Neeley

Jake Neeley — Mon, 01 Mar 2010 19:34:00 +0000

@Ned, most email providers will hold on to the email for about 5 days and keep trying to send it. If after that time it won’t go through it’ll bounce back to them and let them know it could not be delivered.

I don’t know of any providers that don’t delay/retry email delivery.

By: Ned Roberts

Ned Roberts — Sun, 28 Feb 2010 05:49:17 +0000

@Jake,
I never thought to use an alternate address in my contact – since my hosted account worked perfectly for 10+ years. I didn’t know until Sunday afternoon that there was a problem. What happens to all the people who emailed me in the last week – do their emails show up or did they just get a “rejected” message?

By: Jake Neeley

Jake Neeley — Sat, 27 Feb 2010 20:12:13 +0000

@Ned Thanks for the alternate email idea. I don’t know what it would take to do that but I will see if we can implement a solution like this into our system. My inkling is that if it were possible it would have already been done

Personally I encourage those signing up to use an email address independent of their hosting account, which I would estimate about 90% do. Most of our clients list their yahoo, gmail, ISP etc. as their contact email address.

If any of you would like to change your email list you can do it in your account panel (if you’re on the 4.0 platform) or through this form, https://corp2.westhost.com/account

By: business facilities

business facilities — Sat, 27 Feb 2010 09:37:20 +0000

You can get it here in the blog as well, it’s in the “web design and development” category.There are a lot of tips, guidelines and steps on how to make a good website.We will still be posting more entries to help you in establishing your online presence.

By: Ned Roberts

Ned Roberts — Sat, 27 Feb 2010 05:02:03 +0000

I hope the outage never happens again, but if it does, you will have learned some lessons about how to handle such a disaster – communicate, communicate, communicate. I’m a long time customer, not going anywhere, but I’m disappointed at the time estimates that were always too optimistic. Better to under-promise and over-deliver. I’d recommend you get alternate email addresses so you can notify people whose email won’t work in these types of events.

By: David Brugge

David Brugge — Sat, 27 Feb 2010 03:23:47 +0000

Oh the irony, the irony.

By: Vikas Gupta

Vikas Gupta — Fri, 26 Feb 2010 05:57:21 +0000

This post and comments made a very interesting read!

By: Jake Neeley

Jake Neeley — Wed, 24 Feb 2010 19:46:30 +0000

@cw sangree we are constantly working to provide updates via our Web site (netstatus.westhost.com), several emails, and on Twitter. If you need something specific please DM us on Twitter and we can get it for you.

I hope you know that, although not our mistake, we will still be providing compensation for your downtime based on free month(s) of service.

We have been monitoring and realize that your site outages have been heard. We also realize that some clients may not have even know their sites are down but we still continue to ensure their service is restored.

Since we are all in an intertwined global marketplace each of us is effected when the other makes a mistake; which is not a new thing. When gas prices went up, so did food, etc. When banks went down last year, so did many other businesses.

Many companies, if not all, go through experiences that are not ideal; the real quest for any company who experiences difficulty lies upon how well they can stand back up, get on their feet, and start running. I am confident that we will be back to our usual premium service and back to the top of Netcraft’s coveted list.

By: Jake Neeley

Jake Neeley — Wed, 24 Feb 2010 18:24:21 +0000

We realize that you all are frustrated with the outage due to a fire suppressant accidentally triggered by an individual at the data center where your servers are housed.

Although not a mistake by any WestHost personnel or systems our team is literally working round the clock and swallowing much of the criticism regarding the outage.

WestHost has a history of delivering solid and reliable hosting platforms with top-notch support. We are not perfect by any means, and recognize areas where we need to improve, and therefore aim to please and strive to deliver real value to our clients.